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Returns Policy

  • Right of withdrawal


If the Client is not satisfied with the Goods, he can invoke their right of withdrawal, within twenty eight days (28) from the date that the order was delivered to you for full priced items or within fourteen (14) days from the date of delivery for products purchased with a promotion. 

In the event the Client wishes to return the Goods, the Client must notify the Seller of its decision to withdraw by writing to the Seller to indicate that the Client wishes to return the Goods, by email to the following address hello@townhouseworkshop.com 

The return request will be confirmed by the seller to the customer by email. The customer shall follow the procedure mentioned into the confirmation of the email.

A standard withdrawal form is attached to these General Terms and Conditions of Sale. Its use by the Buyer is not mandatory but is recommended in case of prior notification to the Seller's customer service at the email address indicated above.

The Good must be returned in a mint condition and with no deterioration or damage. The Seller has no obligation to accept the return of the Goods in the event the Goods are not in a mint condition or are damaged or have been deteriorated.

The Client shall bear the costs of return as well as any taxes applicable and risks. Return is free-of-charge if the order was placed from France/Monaco.

The Product must be returned in registered parcel.

Products returned for cash on delivery or without a return number will be refused by the Seller.

Items under our « Rent It » section which will exceptionnaly be available to buy won’t be refundable - it will be a definitive purchase.

Returns are made to the following address:


94 avenue Henri Martin

75116 Paris


In case of valid withdrawal, the Seller will reimburse the Client, within fourteen (14) working days from the date of receipt of the returned Goods, of all sums paid, including the original shipment costs for the Goods.

At the Buyer’s choice, the Products can be refunded in cash or credit notes.

In case of cash refund, the refund will be made using the same means of payment as the one used by the Buyer in the initial transaction, unless the Buyer expressly agrees to use another means of payment and insofar as the refund does not entail any costs for the Buyer.

The Seller is not required to refund the additional costs if the Buyer has expressly chosen a more expensive shipping method than the standard delivery method offered by the Seller.


  • Exclusion of the right of withdrawal


The right of withdrawal cannot be invoked, unless the Parties agree otherwise, for Products created especially for the Buyer or Products which have been customized.

For reasons of hygiene and health protection of the Buyers, the right of withdrawal is excluded for cosmetic and underwear. 

Items under our « rent it » section won’t benefit the right of withdrawal if they are exceptionnaly accepted to be sold.